Patient Service Representative (Logan Heights)
Company: Family Health Centers of San Diego
Location: San Diego
Posted on: May 6, 2024
Job Description:
Impact Lives, Impact CommunityFamily Health Centers of San Diego
(FHCSD) is passionate about providing exceptional health care to
all, especially underserved communities with limited health care
options. Founded by a Latina grandmother/community advocate over 50
years ago in Barrio Logan, FHCSD has grown into one of the largest
community health systems in the country. With over 62 sites, over
227,000 patients, and over 417,000 visits last year, we provide a
wide variety of health care and outreach services to a very diverse
patient population. We are proud of our mission, our lasting
community impact, and the cultural and individual diversity of our
staff.Family Health Centers of San Diego is looking for a Patient
Service Representative - Physical Rehab who typically is the first
point of contact in greeting patients, registering patients, and
placing patient information into the electronic record keeping
system. In addition, will schedule appointments, collect specified
payments, and complete insurance eligibility verification. Follow
policies and procedures in collecting and handling cash. Dependent
upon the size of the area responsible, may encounter a high volume
of patients.Responsibilities:
- Effectively manage the patient check-in and check-out process
from start to finish to include identification verification, update
or confirm demographic and insurance information, and ensure
appropriate forms are provided and completed accurately.
- Collect specified co-pays and payments from patients per
coverage specifications, and from self-pay patients. Screen for
eligibility and financial assistance.
- Follow policies and procedures in collecting and handling
cash.
- Ensure patient information is placed into the Electronic Health
Record accurately and in a timely manner.
- Confirm, request, and process referrals and authorizations for
specialty services.
- Contact patients to schedule appointments and make
reminder/recall notifications.
- Respond to customer billing and payment inquiries on an as
needed basis. May escalate billing issues as needed.
- Regularly display a proactive approach to customer service by
listening to the patient, taking ownership of solutions, and is
able to accurately identify customer needs through involvement of
leadership in resolving concerns.
- Perform general clerical duties, i.e., scanning information,
tracking data, receiving and sorting correspondence and packages in
an accurate and efficient manner.
- Perform other duties as assigned.Requirements:
- High School diploma or GED equivalent required.
- Medical Assistant certification, C-NA certification, or Medical
Terminology course preferred.
- 1 - 3 years of experience related to administrative/clerical
support, or customer service required.
- Experience in a healthcare environment preferred.
- Bilingual in English/Spanish preferred.Rewards:
- Job type: Regular Full Time
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness ProgramsThe successful
candidate will have a demonstrated commitment to community medicine
and providing culturally competent care to the medically
underserved.In the spirit of pay transparency, we are excited to
share the base range for this position, exclusive of fringe
benefits or potential bonuses.$19.00 - $20.00If you are hired at
Family Health Centers of San Diego, your final base salary
compensation will be determined based on factors such as geographic
location, jurisdictional requirements, skills, education, and/or
experience. In addition to these factors - we believe in the
importance of pay equity and consider internal equity of our
current team members as a part of any final offer. Please keep in
mind that the range mentioned above is what we reasonably expect to
pay for the role. Hiring at the maximum of the range would not be
typical in order to allow for future and continued salary growth.
We also offer a generous compensation and benefits package (more
information on our benefits offerings is available here:
Keywords: Family Health Centers of San Diego, Riverside , Patient Service Representative (Logan Heights), Sales , San Diego, California
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