Office Service Representative II
Company: Canon U.S.A., Inc.
Location: Riverside
Posted on: September 25, 2024
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Job Description:
Office Service Representative II
Job Locations
US-CA-Riverside
Requisition ID
2024-18613
# of Openings
1
Category (Portal Searching)
Customer Service/Support
Position Type (Portal Searching)
Regular Full-Time
Minimum Salary
USD $18.00/Hr.
Maximum Salary
USD $20.00/Hr.
Overview
Under general supervision, is responsible for all mail, packages
and interoffice correspondence handling and dispatching for all
classes of mail/packages. Responsibilities may also include copy
center activities, reception, hospitality and/or other duties as
assigned.
Responsibilities
CUSTOMER SERVICE* Insures total customer satisfaction through
understanding of customer expectations, proactive problem
identification/resolution, and maximizing opportunities to build
relationships MAIL/PACKAGES/POUCHES* Receive, sort, and deliver all
incoming mail & packages according to assigned floors and within
established time frames. Wrap, seal, weigh, affix postage and
dispatch all outgoing mail/packages in accordance with postal
regulations* Prepare special outgoing inter-office pouches sent to
client affiliates as scheduled (if applicable)* Package and process
outgoing overnight items, i.e. Federal Express, UPS, etc., to meet
client and vendor deadlines. Log and deliver incoming overnight
packages within established time frames* Log outgoing and incoming
items as required and review for accuracy/completeness
SUPPLIES/COPYING/FAXING/ADMINISTRATION* Organize and distribute
supplies to client employees as detailed in job requests. Verify
and log orders upon delivery. Monitor inventory of copy supplies,
stock paper and toner and keep supply area neat (inclusive of
convenience copiers)* Handle items for distribution to a segment of
or all of client employees, affiliates, dealers, etc* Estimate
runtime on the small to medium photocopy jobs. Check all copies
produced for quality and accuracy. Produce bound copies of work
when requested. Deliver and pick up copy jobs* May provide minor
maintenance of photocopy machine such as solving paper jams,
placing service calls and routine cleanings* Operate facsimile
machines; send and receive facsimiles. Keep complete and accurate
logs of incoming and outgoing facsimiles. Where appropriate, input
facsimile data into computer for client charge back. Generate
activity reports, confirmation reports, and call the receiver to
confirm receipt as necessary* Prepare monthly production and volume
reports in order to measure productivity and prepare billing
charges* Performs other administrative duties from inserting,
copying and photocopying to faxing as needed May possibly perform
any of the following functions at the direction of the Site
Manager:* Set up and maintain client's kitchen areas and conference
rooms, order food and make coffee* Provide reception work such as
answering telephones, taking messages and greeting visitors* Move
boxes, supplies or furniture; replace light bulbs* Document
scanning* Prepare outgoing items for shipping* Due to changing
technology in office automation, will be required to learn new
features and functionalities of copying machines, faxes, scanning,
shipping equipment as introduced at the site* Additional duties as
assigned
Qualifications
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Keywords: Canon U.S.A., Inc., Riverside , Office Service Representative II, Sales , Riverside, California
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