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Order Processing Agent

Company: PCS Consultants, Inc.
Location: Riverside
Posted on: October 11, 2019

Job Description:

The order processing agent (OPAs) is responsible for all aspects of the order entry process. This includes but is not limited to answering emails, phone calls, entering at once orders, future orders, and pre-books. OPA's are also responsible for transmitting orders to third party credit company ( CIT) and communicating with internal teams to ensure all orders are entered correctly and in a timely manner.Job duties include but are not limited to:Answer customer inquiries via phone or emailReceive and enter all order submitted via FAX, email, phone, EDI, Joor, and phoneEnter new orders in the TAPS (current ERP system0 Ensure accuracy when entering new orders in to the systemMerge in Orders from Joor (external order platform)Merge in orders submitted via EDI (850) and correct any error codes when merging ordersMerge in EDI order changes (860)Perform all allocation and tagging of orders in ERP systemEnsure proper allocation of goods to all orders Perform periodic system checks to review tagged orders and FGPO arrivals Notate all order changes in customer portals and in ERP systemCommunicate any order changes and or discrepancies to Account Manager and Sales teamMaintain lines of communication between sales team and sales repsTransmit all orders to credit company for approval (CIT)Generate Order Approval Reports and communicate credit decisions to all departments Run system monitoring reports (conflict report, untagged/unallocated report)Required SkillsProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)Excellent verbal and written communication skills

Keywords: PCS Consultants, Inc., Riverside , Order Processing Agent, Sales , Riverside, California

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